![]() ![]() Free features include:Ĭontact management, including website activity, companies they're from, and dealsĬompletely free standalone features include (but are not limited to): HubSpot's free overarching plan includes some features from each of the different, individual Hubs (payment unlocks more functionality, of course). It increases transparency and communication without letting any leads or unresolved issues slip through the cracks. There's something to be said about having all of your data from sales, marketing, operations, and more all in one place-a business bible, if you will. But once you understand the structure, it's pretty easy to figure out what you'll need. With a lot of features comes some relatively complex pricing. Workflow extensions to trigger third-party actions No more missed orders or order shipments because your data is clogged. ![]() It's automation-heavy, freeing you and your team up to complete other tasks that can't be automated, and it's designed to increase data accuracy while compiling information for your brand. If your business is trying to scale, you should consider taking a look at HubSpot's operations software. Reporting and analytics to assess customer satisfaction and team performance VoIP calling (for select plans), which includes call analyticsĪ dashboard combining messages from the team's email, live chat, and messengerĬustomer feedback surveys to get insight into their experienceĬonversational intelligence features to capture details from every call and interpret it with AI-powered insightsįorecasting for future sales and customer experiencesĬontact scoring to help your team assess customer happiness and determine if any relationships need a little extra care Live chat support for customers on your website, with smart routingĬustomer portals to keep ticket conversations going between your team and your customers Knowledge base support to set up searchable resource libraries Streamlined help desk and ticketing, which includes routing tickets to prioritize critical issues The suite, as a whole, includes all of the following features (but the extent of the features available to you differ from plan to plan): Anything you need to do to support your customers and create a frictionless experience, HubSpot Service has you covered. HubSpot's Service Hub, aptly named, is centered around customer service. ![]()
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